Contact Us

Have a question? We're happy to help. 🖤

Whether you need help with an order, have a question about one of our products, or simply aren't sure where to find something, reach out to the Midnight Bunny team.

Customer Support

Email: support@midnightbunnyco.com

Website: https://midnightbunnyco.com

Before You Contact Us

If you're contacting us about an existing order, please include:

Your full name
Order number
Email address used when placing the order
A brief description of what you need help with

Providing this information helps us locate your order and assist you more efficiently.

Order Questions

We can help with questions regarding:

Order status
Shipping and tracking
Damaged products
Incorrect products
Returns
Refunds
Sizing
Product information
Address corrections when possible

Please contact us as soon as possible if you notice an error with an order.

Because some products may enter production or fulfillment shortly after an order is submitted, we cannot guarantee that changes or cancellations can be made once processing has begun.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when applicable

Please do not discard the item or packaging until your request has been reviewed.

Response Times

We aim to respond to customer-service inquiries as quickly as possible.

Please allow approximately 1–3 business days for a response.

Response times may be longer during weekends, holidays, major sales, launches, or periods of unusually high order volume.

Social Media

You're always welcome to follow Midnight Bunny on our social platforms for new arrivals, product launches, seasonal collections, inspiration, and boutique updates.

For order-specific concerns, please contact us by email rather than posting personal information publicly on social media.