Refund policy

Last Updated: October 7, 2026

We hope you love everything you purchase from Midnight Bunny. If something isn't quite right, please review our return and refund policy below.

Return Eligibility

Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

Unworn and unused
Unwashed
Free from odors, pet hair, makeup, stains, or damage
In its original condition
In its original packaging when applicable
Accompanied by proof of purchase

Items that do not meet these requirements may be refused.

Before returning any merchandise, please contact support@midnightbunnyco.com to request return instructions.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, customization, production, and safety reasons, certain products may not be eligible for return.

Non-returnable items may include:

Personalized or customized products
Made-to-order products when identified as final sale
Clearance or final-sale merchandise
Gift cards
Personal-care or hygiene-related products
Items that have been worn, washed, used, altered, or damaged after delivery
Products without their original packaging when the packaging is necessary for resale

Additional exclusions may be listed on individual product pages.

Please contact us before purchasing if you are unsure whether a particular item is eligible for return.

Print-on-Demand and Made-to-Order Products

Some Midnight Bunny products are created specifically after an order is placed.

Because these products are produced on demand, returns for buyer's remorse, incorrect size selection, color preference, or similar reasons may be limited when clearly disclosed on the applicable product page.

However, if a made-to-order or print-on-demand item arrives defective, damaged, misprinted, or materially different from what was ordered, please contact us so we can review the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at support@midnightbunnyco.com.

Include:

Your order number
A description of the problem
Clear photographs showing the issue
Photographs of the packaging when applicable

If the claim is approved, we may provide a replacement, refund, store credit, or another appropriate resolution.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless the return resulted from an error by Midnight Bunny or one of our fulfillment partners.

We strongly recommend using a trackable shipping method for returns.

Midnight Bunny is not responsible for returned packages that are lost in transit.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is issued for your bank, credit card provider, or payment processor to post the funds to your account.

Processing times vary by financial institution.

Exchanges

Because inventory availability may change quickly, we cannot guarantee direct exchanges.

If you need a different size, color, or product, please contact us at support@midnightbunnyco.com.

Depending on the product, we may recommend returning the eligible item and placing a new order.

Order Changes and Cancellations

If you need to cancel or change an order, contact us as soon as possible.

Because some products enter production or fulfillment shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after it has been submitted.

Once production or shipment has begun, cancellation may no longer be possible.

Refused or Undeliverable Packages

If an order is returned because the customer refused delivery or provided an incorrect or incomplete shipping address, additional shipping charges may apply before the package can be resent.

Shipping charges associated with refused or undeliverable orders may be deducted from an eligible refund where permitted.