Shipping policy

Last Updated: October 7, 2026

Thank you for shopping with Midnight Bunny. We are committed to making your shopping experience as smooth as possible. Please review the information below regarding order processing, shipping, delivery, and related policies.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Some Midnight Bunny products may be made-to-order, print-on-demand, personalized, or fulfilled by one of our trusted third-party production or shipping partners. These items may require additional processing time before shipment.

Business days do not include weekends or U.S. federal holidays.

During holidays, sales, product launches, or periods of unusually high order volume, processing times may be longer.

Shipping Times

Estimated shipping times vary depending on the product, fulfillment location, shipping carrier, and destination.

Most U.S. orders are expected to arrive within approximately 5–15 business days after the order has been processed, although certain products may take longer.

Please note that processing time and shipping time are separate.

Delivery dates provided at checkout or by a shipping carrier are estimates and are not guaranteed.

Multiple Shipments

Because Midnight Bunny offers products from multiple suppliers and fulfillment partners, items within the same order may occasionally be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages unless otherwise clearly stated at checkout.

Tracking Information

When tracking information is available, you will receive a shipping confirmation containing your tracking details.

Please allow up to 48–72 hours for tracking information to update after receiving your shipping confirmation.

If your tracking number has not updated after several business days, please contact us at support@midnightbunnyco.com.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your address, contact us as soon as possible at support@midnightbunnyco.com.

We will make reasonable efforts to update an address before an order enters production or ships; however, address changes cannot be guaranteed once fulfillment has begun.

Midnight Bunny is not responsible for packages delivered to an incorrect address provided by the customer.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If tracking shows that your package is still in transit beyond the expected delivery window, please contact us so we can help determine the appropriate next steps.

If tracking shows that an order was delivered but you cannot locate the package, we recommend:

Checking around your property, mailbox, front desk, parcel locker, or other delivery locations.
Asking household members or neighbors whether they accepted the package.
Waiting 24–48 hours, as some carriers occasionally mark packages as delivered shortly before final delivery.
Contacting the shipping carrier directly.

Please also contact support@midnightbunnyco.com so we can assist where reasonably possible.

Midnight Bunny is not responsible for packages lost or stolen after confirmed delivery; however, we will do our best to help customers resolve shipping concerns.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@midnightbunnyco.com

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, if applicable

We will review the issue and determine whether a replacement, refund, or another appropriate resolution is available.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

International Shipping

If international shipping is available at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

International delivery times may vary and may be affected by customs processing.

Midnight Bunny is not responsible for delays caused by customs authorities.

Delivery Delays

Shipping carriers may experience delays caused by circumstances outside Midnight Bunny's control, including severe weather, natural disasters, transportation interruptions, customs delays, carrier disruptions, holidays, or other unexpected events.

We cannot guarantee carrier delivery dates and are not responsible for delays caused by the shipping carrier or circumstances beyond our reasonable control.