Frequently Asked Questions

Welcome to the Midnight Bunny FAQ.

We've gathered answers to some of our most frequently asked questions about ordering, shipping, returns, sizing, and everything in between.

When will my order ship?

Most orders are processed within approximately 2–5 business days.

Some products are made-to-order, print-on-demand, or fulfilled by one of our trusted production partners and may require additional processing time.

Processing time is separate from shipping time.

How long will my order take to arrive?

Most U.S. orders are expected to arrive approximately 5–15 business days after processing, although certain products may take longer.

Shipping estimates are not guaranteed and can be affected by carrier delays, holidays, weather, customs, or other circumstances outside our control.

Why did I receive only part of my order?

Don't panic—your other goodies may still be on the way. 🖤

Midnight Bunny works with different production and fulfillment partners, so products from the same order may occasionally ship separately.

This means you could receive multiple packages and tracking numbers for one order.

Where can I find my tracking number?

Once tracking information is available, it will generally be sent to the email address provided during checkout.

Tracking may take 48–72 hours to update after you receive the shipping confirmation.

Can I change my shipping address?

Contact support@midnightbunnyco.com as soon as possible.

If your order has not yet entered production or shipping, we may be able to update the address.

Unfortunately, address changes cannot be guaranteed after fulfillment begins.

Can I cancel my order?

Because some products are made-to-order or enter fulfillment shortly after purchase, cancellations cannot be guaranteed once processing has begun.

What if I entered the wrong address?

Customers are responsible for providing accurate shipping information at checkout.

If an order has already shipped to the address entered during checkout, Midnight Bunny may not be able to redirect it.

Additional shipping costs may apply if an order needs to be resent.

What if my product arrives damaged?

Please contact us within 7 days of delivery.

Send:

Your order number
A description of the problem
Clear photographs of the damaged or defective product
Photographs of the packaging when applicable

We'll review the issue and determine the appropriate resolution.

What if I receive the wrong item?

We're sorry! Please contact support@midnightbunnyco.com within 7 days of delivery with your order number and photographs of what you received.

We'll review the issue and help make it right.

What is your return policy?

Eligible products may generally be returned within 30 days of delivery, subject to the requirements in our Refund & Return Policy.

Items should be unworn, unused, unwashed, and in their original condition.

Some made-to-order, personalized, hygiene-related, clearance, or Final Sale products may not be returnable.

Please review our full Refund & Return Policy before sending anything back.

Do you offer exchanges?

Because inventory can change quickly, direct exchanges may not always be available.

Do you sell print-on-demand products?

Yes. Some Midnight Bunny products may be created specifically after an order is placed.

Because these items are produced after purchase, processing times and return eligibility may differ from regularly stocked products.

Why does my item look slightly different from the website?

We do our best to represent every product accurately.

However, colors can appear slightly different depending on your screen, lighting, manufacturing process, production batch, or printing method.

Small variations may occur with handmade, printed, or independently manufactured products.

How do I choose the right size?

Whenever available, please review the size chart on the individual product page before placing your order.

Measurements can vary between manufacturers, so we recommend selecting your size based on the product's measurements rather than relying only on your usual size.

Do you have products for more than just women?

Yes!

Midnight Bunny offers a growing collection of products for women, men, children, pets, seasonal shoppers, and lovers of unusual little treasures.

What is the Curiosity Cabinet?

Our Curiosity Cabinet is where you'll find the wonderfully unexpected side of Midnight Bunny.

Think journals, puzzles, squishies, unique gifts, collectibles, and other intriguing finds that don't quite belong in a traditional clothing or accessories collection.