Where Is My Order?

Waiting for your Midnight Bunny package? Here's how to figure out exactly where things stand.

Step 1: Check Your Order Confirmation

After placing an order, you should receive an order-confirmation email at the address entered during checkout.

If you don't see it, check:

  • Spam

  • Junk

  • Promotions

  • Other filtered email folders

Step 2: Has Your Order Shipped Yet?

Most orders require approximately 2–5 business days for processing before shipment.

Some products may take longer because they are:

  • Print-on-demand

  • Made-to-order

  • Produced by a specialty supplier

  • Fulfilled by a third-party partner

You'll generally receive a shipping confirmation once tracking becomes available.

Step 3: Check Your Tracking Number

If your order has shipped, use the tracking number contained in your shipping confirmation.

Please remember:

Tracking may take 48–72 hours to begin showing movement after a shipping label has been created.

A tracking number that says “Label Created” or something similar does not necessarily mean there is a problem.

The carrier may simply not have scanned the package yet.

Step 4: Did You Order More Than One Item?

Your order may arrive in more than one package.

Because Midnight Bunny works with multiple fulfillment and production partners, products purchased together may occasionally ship from different locations.

You may therefore receive:

  • Multiple packages

  • Different delivery dates

  • More than one tracking number

Receiving one item does not necessarily mean the rest of your order is missing.

My Tracking Hasn't Updated

Carrier tracking occasionally pauses between scans.

If your package is still within the estimated delivery window, please allow additional time for the tracking system to update.

If tracking has not updated for several business days or your order has exceeded the estimated delivery window, contact:

support@midnightbunnyco.com

Please include your order number and tracking number.

Tracking Says Delivered, But I Don't Have My Package

If tracking says Delivered but you cannot locate your package:

  1. Check your mailbox, porch, garage, side door, parcel locker, or other common delivery locations.

  2. Ask anyone else in your household whether they accepted the package.

  3. Check with nearby neighbors.

  4. Contact the shipping carrier.

  5. Allow approximately 24–48 hours in case the carrier marked the package delivered shortly before actual delivery.

If you still cannot locate it, contact us and we'll help determine the appropriate next steps.

My Order Is Taking Longer Than Expected

Occasional delays may happen because of:

  • Severe weather

  • Holidays

  • High shipping volume

  • Carrier disruptions

  • Supplier delays

  • Customs processing

  • Transportation interruptions

  • Unexpected production delays

We know waiting isn't fun—especially when it's something you're excited to receive.

If your package appears significantly delayed, contact us at support@midnightbunnyco.com with your order number.

Need Help Finding Your Order?

Send us an email at:

support@midnightbunnyco.com

Please include:

  • Your full name

  • Order number

  • Email used during checkout

  • Tracking number, if available

We'll help you investigate.

Midnight Bunny
Where everybody belongs. 🖤